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If you have another user with the PlatformAdminRole role in the Marketing Platform, log in as that user and reset the platform_admin user’s password or create another account with the PlatformAdminRole role in the Marketing Platform.
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If you have only one user with the PlatformAdminRole role in the Marketing Platform (for example, platform_admin), and this user is disabled, you can create a new platform_admin account as described in The restoreAccess utility.
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Copyright IBM Corporation 2012. All Rights Reserved.
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