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If you have another user with the PlatformAdminRole role in the Plataforma de Marketing, log in as that user and reset the platform_admin user’s password or create another account with the PlatformAdminRole role in the Plataforma de Marketing.
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If you have only one user with the PlatformAdminRole role in the Plataforma de Marketing (for example, platform_admin), and this user is disabled, you can create a new platform_admin account as described in O Utilitário restoreAccess.
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