This section describes a sample dashboard using the Interact pre-defined portlet and additional portlets you create based on the same report.

Interact has one pre-defined IBM Cognos portlet: Interaction Point Performance. This dashboard report is defined to point to a single interactive channel.

If you want to track multiple interactive channels, make as many copies as you need of the Interaction Point Performance report and modify the channel IDs as described in Configuring the Interaction Point Performance dashboard portlet. Then create a portlet for each new report as described in To prepare the URL from an IBM Cognos dashboard report and add the portlets to your dashboard.