2.
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Click the Rules tab on the Contact Optimization session you create. Then, select the Cross Customer Min/Max # Offers Capacity rule on the channel that you selected as the Agent channel, which you created during your Contact Optimization Session. This rule is the only rule that is supported for Agent optimization.
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3.
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4.
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Your output is under the Analysis tab. Your output shows an offer count, as well as the totals for how many contacts were removed and are remaining because of Min/Max # Offers Capacity rule on the Agent channel.
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5.
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(Optional) If you get Contact Optimization results that underutilized the Agent's capacities, enable EnableMaxCapacityConsumption to reduce the loss of Agent Capacity. Then, rerun the Contact Optimization session.
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