1.
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Create the agent tables in the Campaign system tables database. For more information about Contact Optimization system tables, see the Contact Optimization System Tables. You must populate these tables, either by using your customer scripts or by using third-party ETL tools, before you run the Contact Optimization session.
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2.
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Enter the names of the agent tables in Affinium | Campaign | partition | partition[n] | Optimize | AgentTemplateTables. When you create a Contact Optimization session, you select from the agent tables. These tables must be populated before you run the Contact Optimization session for processing of Agent Capacity Optimization. To enter multiple tables, use a comma-separated list.
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4.
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Create offers that will be routed through the Agent channel. For more information about offers, see the Campaign Administrator's Guide.
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