Full path to the Contact Optimization installation directory
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Full path to the Campaign installation directory. If Campaign is installed on a separate host, the CAMPAIGN_HOME directory must be mounted (UNIX™) or mapped as a network drive (Windows™) and the full path must be specified. Configure the directory to have execute permissions.
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UNIX™ only- If using Oracle database, set to your Oracle lib directory. This value is normally $ORACLE_HOME/lib on 64-bit installations and $ORACLE_HOME/lib32 on 32-bit installations.
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If you have a Chinese, Japanese, or Korean (CJK) character in your user name, you must set the environment variable UNICA_ACSYSENCODING equal to UTF-8 so that the Contact Optimization session runs without errors.
You can set UNICA_ACSYSENCODING in the Contact Optimization listener file. The Contact Optimization listener file, ACOServer.bat (Windows™) or ACOServer.sh (UNIX™), is located in the bin directory of your Contact Optimization installation.
ACOServer.bat - To set the variable for users with CJK characters in their user name, remove the comment to the line set UNICA_ACSYSENCODING=UTF-8. To configure the Contact Optimization listener for users without CJK characters in their user name, add a comment to the line set UNICA_ACSYSENCODING=UTF-8.
ACOServer.sh - To set the variable for users with CJK characters in their user name, remove the comments to the lines UNICA_ACSYSENCODING=UTF-8 and export UNICA_ACSYSENCODING. To configure the Contact Optimization listener for users without CJK characters in their user name, add comments to the lines set UNICA_ACSYSENCODING=UTF-8 and export UNICA_ACSYSENCODING.
You must stop and restart the Contact Optimization listener in a new command prompt for these changes to take effect.
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