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Packages are defined in Campaign. All offers sent to the same customer through the same contact process are considered a single “package” delivered on the same channel at the same time. For example, a package represents multiple coupons in a coupon book or multiple offers within the same email. It is important that flowcharts created in Campaign adhere to this practice. That is, separate contact processes must be used for communications on different channels or for offers given to the same individual at different points in time. Conversely, if multiple offers are delivered in a single "package" to a recipient, those offers must all be assigned within the same contact process.
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