When managing contact fatigue rules (for example, the Max # of Packages rule), Optimize automatically uses the contact history recorded in Campaign’s system tables. In Campaign, each “contact” recorded into contact history is recorded with a specific “contact status” which is specified when configuring the contact process. Contact statuses can be subsequently updated using the Track process (for example, to update a “Contacted” status to “Undeliverable”). Contact statuses are customized for your particular implementation. The UA_ContactStatus.CountsAsContact field determines whether or not communication with a particular contact status value counts as a contact from the Optimize contact fatigue perspective. Optimize only considers contacts where UA_ContactStatus.CountsAsContact is 1.

For more information about configuring contact statuses, see the IBM® UnicaCampaign Administrator's Guide. For more information about populating contact status with the Mail List or Track process, see the IBM® UnicaCampaign User's Guide.