You may rarely select 0 for the time period because Optimize session time periods are often much greater than the exception.
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Select the start and end date for this exception. For a single day, select the same start and end date, for example Jan 1, 2011-Jan 1, 2011. Select this exception should reoccur every year for these dates if appropriate. For example, if you have less staffing on New Year’s Day every year, select this check box. This checkbox only works for the dates specified (such as January 1), not specific days (such as the third Thursday of November; in this case, you need to set the appropriate dates every year).
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Parent Rule: "The number of offers from channel Telemarketing over the time period 7 day concerning offer/offer list Any Offer should be between minimum 0 and maximum 2,000."
Rule Exception: “Over the time period 7 for multiple days starting December 1, 2011 AND ending December 24, 2011 should be between minimum 1500 and maximum 3500.” This rule increases the number of calls made between December 1st and December 24th. This exception should reoccur every year for these dates is selected because the start date will not change every year.
Parent Rule: "The number of offers from channel email over the time period 30 day concerning offer/offer list Any Offer should be between minimum 0 and maximum 30."
Rule Exception: “Over the time period 30 for multiple days starting January 1, 2011 AND ending January 31, 2011 should be between minimum 0 and maximum 15.” This rule decreases the number of emails sent during the month of January to decrease contact fatigue after the holiday season. This exception should reoccur every year for these dates is selected because the start date will not change every year.
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