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“This optimization session should Exclude interactions where CustomerValue < 100 and OfferValue > 10 and Channel = Phone.” This rule ensures that high-value offers are not given to low-value customers using an expensive communication channel (phone).
"This optimization session should Include interactions where Score >= 10.” This rule ensures that the optimized contact list contains only those proposed offers with a value greater than or equal to ten in the Score field.
Copyright IBM Corporation 2012. All Rights Reserved.
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