Definitions for the Interactions Where rule
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Exclude removes those offers that meet the criteria that follow.
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Include keeps only those offers that meet the criteria that follow.
Example 2. Examples of the Interactions Where rule

“This optimization session should Exclude interactions where CustomerValue < 100 and OfferValue > 10 and Channel = Phone.” This rule ensures that high-value offers are not given to low-value customers using an expensive communication channel (phone).

"This optimization session should Include interactions where Score >= 10.” This rule ensures that the optimized contact list contains only those proposed offers with a value greater than or equal to ten in the Score field.