Customer Interaction Volume Report

The Customer Interaction Volume report displays the minimum, maximum, and mean (average) number of contacts by strategic segment after optimization. This report provides insight into the range of the number of different communications (packages or interruptions) you will be making to each strategic segment.

The report displays the following information:

Element
Description
Segment Name
The name of the segment (or All Segments).
Mean # of Packages
The average number of packages sent to each member of the specified strategic segment. The value is computed by dividing the total number of contacts made in the segment by the number of members in the segment.
Min
The minimum number of packages per customer of the specified segment.
Max
The maximum number of packages sent to any member of the specified segment.
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