About event-triggered alerts

These alerts are messages sent to interested parties in response to system events. For example, if someone creates an approval and specifies you as the Approver, the system sends you an alert with a link to the approval.

When template developers create project templates, they can customize the text of the project alerts. And if you configure custom permissions for the tabs of a project template, the system filters alerts appropriately. For example, if some project participants do not have access to the Attachments tab, the sytem does not send them alerts about attachments.

Unica Marketing Operations sends event-triggered alerts almost immediately. When the event occurs (such as a user submits an approval request), Unica Marketing Operations adds it to a queue. At a specified interval, Unica Marketing Operations picks these events off a queue and sends out alerts. You can control this polling interval using the parameter under Settings > Configuration > Unica Marketing Operations > umoConfiguration > notifications called notifyEventMonitorPollPeriod. By default, this option is 33 seconds. That means every half-minute, Unica Marketing Operations picks up the events that occurred in that last half-minute and sends out alerts.

For more information on setting this option, see the Unica Marketing Operations Installation Guide.