To undeploy
Use the following steps to undeploy a deployment.
If you are bringing an interactive channel or touchpoint offline, you can undeploy a deployment.
When you undeploy, Interact disables the data from the previous deployment from the selected runtime server.
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1.
In Campaign, navigate to the deployment tab of the interactive channel you want to undeploy.
2.
Clicking Undeploy starts the process to remove the interaction configuration from the runtime server group. If the deployment was to a production server group, there are safeguards to confirm that you are ready to send the changes to a production server because this is a customer-facing system. A red warning icon on this button indicates that there are changes that have not been deployed to the production server group.
3.
4.
The Undeploy the Interactive Channel button does not become active until you confirm the consequences.
5.
Click Undeploy the Interactive Channel.
6.
Enter the user name and password for a valid Interact user on the Interact runtime and click Login to Server.
If you complete multiple deployments during the same Campaign user session, the login data for the Interact run time is cached, so you do not have to enter it again.
The data is disabled on the selected Interact runtime server group. You can view the results in the Deployment History section of the deployment tab, or in the Interactive channel deployment history report. Undeploy does not remove data that is used in reports.
If you undeploy all interactive channels and their associated data from a Interact runtime server, it does not disassociate the runtime server from the design environment.