To undeploy
Use the following steps to undeploy a deployment.
If you are bringing an interactive channel or touchpoint offline, you can undeploy a deployment.
When you undeploy, Interact disables the data from the previous deployment from the selected runtime server.
*
In most cases, avoid undeploying from a production server, because undeploying effectively turns off the rules for the interactive channel. Instead, correct the data and deploy your changes, or use the Redeploy feature in the Deployment History section to replace the deployed settings with a prior version.
1.
In Campaign, navigate to the deployment tab of the interactive channel you want to undeploy.
2.
In the Active Deployments section, select a deployment to a specific server group and click Undeploy.
Clicking Undeploy starts the process to remove the interaction configuration from the runtime server group. If the deployment was to a production server group, there are safeguards to confirm that you are ready to send the changes to a production server because this is a customer-facing system. A red warning icon on this button indicates that there are changes that have not been deployed to the production server group.
3.
Optionally, provide an explanation of the reasons for undeploying in the Deployment Descriptionfield.
4.
Confirm you have verified the consequences by selecting the check box.
The Undeploy the Interactive Channel button does not become active until you confirm the consequences.
5.
Click Undeploy the Interactive Channel.
6.
Enter the user name and password for a valid Interact user on the Interact runtime and click Login to Server.
If you complete multiple deployments during the same Campaign user session, the login data for the Interact run time is cached, so you do not have to enter it again.
The data is disabled on the selected Interact runtime server group. You can view the results in the Deployment History section of the deployment tab, or in the Interactive channel deployment history report. Undeploy does not remove data that is used in reports.
If you undeploy all interactive channels and their associated data from a Interact runtime server, it does not disassociate the runtime server from the design environment.
Copyright IBM Corporation 2014. All Rights Reserved.