Prerequisites
Before you install or upgrade any IBM® EMM product, you must ensure that your computer complies with all the prerequisite software and hardware.
System requirements
For information about system requirements, see the Recommended Software Environments and Minimum System Requirements guide.
Network domain requirements
The IBM® EMM products that are installed as a suite must be installed on the same network domain to comply with the browser restrictions that are designed to limit the security risks that can occur with cross-site scripting.
JVM requirements
IBM® EMM applications within a suite must be deployed on a dedicated Java™ virtual machine (JVM). IBM® EMM products customize the JVM that is used by the web application server. If you encounter errors that are related to the JVM, you must create an Oracle WebLogic or WebSphere® domain that is dedicated to the IBM® EMM products.
Knowledge requirements
To install IBM® EMM products, you must have a thorough knowledge of the environment in which the products are installed. This knowledge includes knowledge about operating systems, databases, and web application servers.
Internet browser settings
Make sure that your internet browser complies with the following settings:
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Access permissions
Verify that you have the following network permissions to complete the installation tasks:
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Verify that you have the administrative password for your web application server.
For UNIX, all installer files for IBM® products must have full permissions, for example, rwxr-xr-x.
JAVA_HOME environment variable
If a JAVA_HOME environment variable is defined on the computer where you install an IBM® EMM product, verify that the variable points to a supported version of JRE. For information about system requirements, see the Recommended Software Environments and Minimum System Requirements guide.
Make sure that the JAVA_HOME environment variable points to JRE 1.6. If the JAVA_HOME environment variable points to an incorrect JRE, you must clear the JAVA_HOME variable before you run the IBM® EMM installers.
You can clear the JAVA_HOME environment variable by using one of the following methods:
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Windows: In a command window, enter set JAVA_HOME= (leave empty) and press Enter.
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UNIX: In the terminal, enter export JAVA_HOME= (leave empty) and press Enter.
export JAVA_HOME= (leave empty)
After the environment variable is cleared, the IBM® EMM installers use the JRE that is bundled with the installers. You can reset the environment variable after the installation is complete.
Marketing Platform requirement
You must install Marketing Platform before you install any IBM® EMM products. For each group of products that work together, you must install Marketing Platform only once. Each product installer checks whether the required products are installed. If your product or version is not registered with Marketing Platform, a message prompts you to install or upgrade Marketing Platform before you proceed with your installation. Marketing Platform must be deployed and running before you can set any properties on the Settings > Configuration page.
Campaign requirement
You must install and configure Campaign before you install the Interact design time environment.