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You must configure the Interact runtime data source credentials in the design time environment configuration page for the contact and response history module to function.
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1.
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Confirm that you have added the Interact runtime databases to the web application server that hosts Campaign.
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2.
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Add a runtime data source by setting the runtimeDataSource configuration property in the Campaign > partitions > partitionN > Interact > contactAndResponseHistTracking > runtimeDataSources template category.
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3.
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Repeat the preceding steps for each Interact runtime server group from which you want to collect contact and response history data.
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