Configuring the contact and response history module
You must make contact and response history data available for reporting and use with Campaign. You must copy the data from the staging tables in the Interact runtime servers to the Campaign contact and response history tables.
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You must configure the Interact runtime data source credentials in the design time environment configuration page for the contact and response history module to function.
Complete the following steps to collect contact and response history data for each Interact runtime server group:
1.
Confirm that you have added the Interact runtime databases to the web application server that hosts Campaign.
2.
Add a runtime data source by setting the runtimeDataSource configuration property in the Campaign > partitions > partitionN > Interact > contactAndResponseHistTracking > runtimeDataSources template category.
3.
Repeat the preceding steps for each Interact runtime server group from which you want to collect contact and response history data.