Interactive channels
Use interactive channels in Interact to coordinate all the objects, data, and server resources that are involved in interactive marketing.
An interactive channel is a representation in Campaign of a touchpoint where the method of the interface is an interactive dialog. This software representation is used to coordinate all of the objects, data, and server resources that are involved in interactive marketing.
An interactive channel is a tool that you use to define interaction points and events. You can also access reports for an interactive channel from the Analysis tab of that interactive channel.
Interactive channels also contain production runtime and staging server assignments. You can create several interactive channels to organize your events and interaction points if you have only one set of production runtime and staging servers, or to divide your events and interaction points by customer-facing system.