Interact > general > contactAndResponseHistoryDataSource

These configuration properties define the connection settings for the contact and response history data source required for the Interact cross-session response tracking.

These settings are not related to the contact and response history module.

jndiName

Use this jndiName property to identify the Java Naming and Directory Interface (JNDI) data source that is defined in the application server (WebSphere or WebLogic) for the contact and response history data source required for the Interact cross-session response tracking.

Default value

type

The database type for the data source used by the contact and response history data source required for the Interact cross-session response tracking.

Valid values

SQLServer | DB2 | ORACLE

Default value

SQLServer

connectionRetryPeriod

The ConnectionRetryPeriod property specifies the amount of time in seconds Interact automatically retries the database connection request on failure for the Interact cross-session response tracking. Interact automatically tries to reconnect to the database for this length of time before reporting a database error or failure. If the value is set to 0, Interact will retry indefinitely; if the value is set to -1, no retry will be attempted.

Default value

-1

connectionRetryDelay

The ConnectionRetryDelay property specifies the amount of time in seconds Interact waits before it tries to reconnect to the database after a failure for the Interact cross-session response tracking. If the value is set to -1, no retry will be attempted.

Default value

-1

schema

The name of the schema containing the tables for the Interact cross-session response tracking. Interact inserts the value of this property before all table names, for example, UACI_IntChannel becomes schema.UACI_IntChannel.

You do not have to define a schema. If you do not define a schema, Interact assumes that the owner of the tables is the same as the schema. You should set this value to remove ambiguity.

Default value

No default value defined.