Examples of Forward Inactivity components
This section provides examples of Forward Inactivity components.
Example 1: No additional deposits in 1 month
On June 10, a customer makes a complaint through a bank's call center.The Forward Inactivity component is activated and starts monitoring to detemine whether that customer makes any deposits. If the customer makes a deposit, the Forward Inactivity does not fire. If the customer does not make any deposits, the component fires for that customer so a follow-up can be initiated.
This component is configured as follows.
*
Incoming event—customer makes a complaint
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Cancelling Event—customer makes a deposit
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Time Span—one rolling month
Example 2: No additional deposits this month
On June 10, a customer makes a deposit. The Forward Inactivity component starts monitoring to determine whether that customer makes another deposit. If another deposit does not occur by July 1, the component fires for that customer.
This component is configured as follows.
*
Incoming Event—make a deposit
*
Cancelling Event—makes a deposit
*
Time Span—one calendar month
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