Examples of Forward Looking Inactivity components
This section provides examples of FLI components.
Example 1 of an FLI component
An FLI named No additional purchases in 1 month has the following parameters.
Initial event—customer makes a purchase
Tracked event—customer makes another purchase
Inactivity time interval—month following the first purchase
On June 10, a customer makes a purchase.The FLI starts monitoring, watching for that customer to make another purchase. If no other purchase occurs by July 10, the FLI triggers for that customer.
Example 2 of an FLI component
An FLI named No Deposits in 1 month has the following parameters.
Initial Event—make a deposit
Tracked Event—makes no other deposits
Inactivity time interval—within the next 1 month (which is From time of Initial Event, where the Time Quantity is a literal value)
On June 10, a customer makes a deposit.The FLI starts monitoring, waiting for that customer to make another deposit. If none occur by July 10, the FLI triggers for Mr. Smith.
With a variable “Time Quantity” the time interval may be different for each customer.
Example 3 of an FLI component
An FLI named No Deposits in a variable number of months has the following parameters.
Initial Event—make a deposit
Tracked Event—makes no other deposits
Inactivity time interval—within a variable number of months (which is From time of Initial Event, where the Time Quantity is based on a data source field)
On June 10, a customer makes a deposit. The FLI starts monitoring. When the value in the Time Quantity data source field equals 2, the FLI triggers for that customer if another deposit does not occur by August 10. When the value equals 3, the FLI would wait until September 10.
With an inactivity interval of Until a Specified Time, the occurrence of the Initial Event tags the customer as one to monitor for inactivity until a defined day, week, month, quarter, or year. This anchors the actual monitoring for the inactivity to a fixed calendar schedule.
Example 4 of an FLI component
An FLI named No Deposits in the month has the following parameters.
Initial Event—make a deposit
Tracked Event—makes no other deposits
Inactivity time interval—until the 1st day of the month (which relates to Until a Specified Time)
On June 10, a customer makes a deposit. The FLI starts monitoring. If another deposit does not occur by July 1, the FLI triggers for Mr. Smith.
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