Before you contact IBM® Unica technical support, you should gather the following information:
When you call IBM® Unica technical support, you might be asked to provide information about your environment.
You can access the About page by selecting Help > About. If the About page is not accessible, you can obtain the version number of any
IBM® Unica application by viewing the
version.txt file located under each application’s installation directory.
If the version.txt file is not available, use the command NetTracker admin -buildinfo to obtain the version information.
For ways to contact IBM® Unica technical support, see the
IBM® Unica Product Technical Support website: (
http://www.unica.com/about/product-technical-support.htm).