Contact history administration
Contact history is stored in the
IBM
®
Campaign
system database in separate tables by audience level. Therefore, you need to set up audience levels before you begin working with contact history.
Before you begin working with contact history, you should read all audience level administration topics and set up the required audience levels.
In addition, you can find basic concepts about contact history, and information about setting up flowcharts to record contact history, in the
Campaign
User's Guide
.
Contact history concepts
Working with contact history
Default contact status codes
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