Unlinking flowchart cells from targeted offers defined in a TCS®
The flowchart designer can remove the association between IDs that were selected in a flowchart and targeted offers that were predefined in a target cell spreadsheet (TCS®). This procedure pertains only to organizations that define targeted offers using a TCS®.
If a cell does not have Contact History, you can unlink (and subsequently relink) it at any time.
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If you unlink a cell that has Contact History, it is "retired". Retired cells cannot be linked again. They do not appear in the TCS® and they cannot be selected in a process configuration dialog box. (If Campaign is integrated with Marketing Operations, retired cells continue to be displayed in the TCS® but cannot be reused.)
1.
In a flowchart in Edit mode, double-click the process whose output cell you want to unlink from the TCS®.
2.
Click the General tab in the process configuration dialog.
3.
Open the Select Target Cell window:
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In processes that produce a single cell as output, such as Select, click Link to Target Cell.
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In processes that produce multiple cells, such as Segment, click the Output Cell Name or Cell Code row for the cell that you want to unlink. Click the ellipsis button.
The Select Target Cell window shows the cells that are defined in the TCS® for the current campaign. The currently linked cell is highlighted.
4.
Select [Not Linked].
The cell name and code are no longer highlighted.
5.
Click OK.
The Output Cell Name and Cell Code in the process configuration dialog are no longer italicized, indicating that they are not linked to the TCS®.
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