Deleting offers or offer lists
You must have the appropriate permissions before you can delete an offer or offer list. In addition, to preserve system integrity, Campaign does not allow you to delete offers or offer lists that are referenced in system tables.
This includes offers or offer lists that:
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are associated with a campaign
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have been assigned to a cell in a contact process in a flowchart for which contact history has been populated
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have been assigned to a cell in an Optimize process in a flowchart
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If you attempt to delete an offer or offer list in these situations, a confirmation message indicates that the offer or offer list will be retired instead of deleted. You can back out if you want. To prevent further use of offers or lists that have been referenced in system tables, you should retire rather than delete them.
If the offers you want to delete belong to any static offer lists, you will be asked to confirm the deletion. If you choose to continue, the deleted offer(s) are automatically removed from any static offer lists.
Contact processes containing cells that were assigned offers that have subsequently been deleted will remain configured, but the offer will be indicated as "Unknown Offer" in the process configuration dialog, and a warning will be produced when the flowchart is run.
The procedure for deleting offers is the same as that for deleting offer lists, and you can delete offers and offer lists in the same operation.
Deleting an offer or offer list
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