Upgrading eMessage

To upgrade to the latest version of eMessage, you must upgrade Campaign to the same version. You can upgrade to Campaign and eMessage 9.1 from versions 8.5, 8.6 or 9.0.

If you currently use eMessage, note the following information to upgrade eMessage:

The version of eMessage that you are using determines the upgrade path you must follow. For example, if you are using eMessage 7.x, you must not perform an in-place upgrade. Carefully follow the instructions in "IBM Campaign upgrade scenarios".

Upgrading to the latest version of Campaign and eMessage does not affect your hosted email account settings. You can resume mailing after you complete the upgrade.

When changes to the eMessage system tables are part of an upgrade, IBM® provides the necessary schema upgrade scripts and procedures.

eMessage can be upgraded in one of the following ways:

If you currently use eMessage, the upgrade for eMessage occurs when you run the EMM installer in the upgrade mode while upgrading Campaign.

If you never used eMessage before, the Campaign upgrade installs the necessary eMessage files but does not enable eMessage for use. After you run the upgrade installer, you must complete the pre-deployment configuration steps that are related to eMessage that are described in Configuring IBM® Campaign before deployment.

To use eMessage to send email, you must contact IBM® to purchase a hosted email subscription. For information about how to configure eMessage after you purchase an email subscription, see the IBM® eMessage Startup and Administrator's Guide.

Restart the Response and Contact tracker (RCT) after the upgrade in one of the following ways:

Restart the RCT manually.

Restart the RCT as a service.

Restarting the RCT manually

To restart the RCT manually, use the rct start command. The RCT script is stored in the bin directory under your eMessage installation. For more information, see eMessage Response and Contact Tracker (RCT) script.

Restarting the RCT as a service

To restart the RCT every time that you restart the computer where the RCT is installed, add the RCT as a service.

When you restart the RCT as a service, you must manually restart the RCT the first time.

Emails during eMessage upgrade