Before you upgrade eMessage, confirm that your operating system, hardware and software, and network and database resources meet the current requirements for all installed
IBM® EMM applications, including the current version of
eMessage.
For specific current requirements, see the Recommended Software Environments and Minimum System Requirements document. The
eMessage requirements appear in a separate section and might differ from the requirements for the current version of
Campaign.
Before you upgrade eMessage, make sure that you are upgrading to
Campaign and
eMessage 9.1 from versions 8.5, 8.6, or 9.0. The version of
eMessage that you are using determines the upgrade path you must follow. For example, if you are using
eMessage 7.x, you must not perform an in-place upgrade.
Upgrading to the latest version of Campaign and
eMessage does not affect your hosted email account settings. You can resume mailing after you complete the upgrade.
When changes to the eMessage system tables are part of an upgrade,
IBM® provides the necessary schema upgrade scripts and procedures.
If you never used eMessage before, the upgrade installs the necessary
eMessage files. However,
eMessage is not enabled for use. After you run the EMM installer in the upgrade mode, you must complete the pre-deployment configuration steps for
eMessage.
To use eMessage to send email, you must contact
IBM® to purchase a hosted email subscription. For information about how to configure
eMessage after you purchase an email subscription, see the
IBM® eMessage Startup and Administrator's Guide.
To upgrade eMessage you must stop system components and take interfaces offline. An upgrade also interferes with uploading and downloading data from
IBM® EMM Hosted Services. To avoid issues, schedule the upgrade for a time when there is minimal demand on the system. Use the following guidelines when you upgrade
eMessage:
Running a Campaign flowchart that contains an
eMessage process causes
Campaign to automatically upload recipient list data as an Output List Table (OLT) to
IBM® EMM Hosted Services. However, upgrade activities can interfere with OLT uploads.
To avoid OLT upload issues, IBM® recommends that you schedule the upgrade for a time when there are no requirements to upload recipient list data. Before you begin the
eMessage upgrade, confirm that all
Campaign flowcharts that contain an
eMessage process have finished running.