Contact history concepts
Contact history is maintained in the base contact history and detailed contact history tables in the Campaign system database. Contact history is maintained separately for each audience level. Offer history and treatment history are used together with contact history to form a complete historical record of offers that are sent.
The following topics provide conceptual information about contact history:
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What is contact history?
What is detailed contact history?
What is contact status?
About updating contact status
How does contact history relate to audience levels?
How does contact history relate to database and system tables?
What is offer history?
What is treatment history?