You can also use the Track process to record contact information in real time. For example, you can use it to record offers that were made over the telephone during a call. Using Campaign Interact, when a call center phone representative makes an offer to a customer over the phone, they might click a button to indicate that offer was made. That information can immediately be sent to the Track process, where it is recorded, or it can be accumulated and periodically processed in batch mode. For more information on the use of the Track process in
Campaign Interact, see the documentation provided with
Interact.