If you select Use score field on the Scoring tab of your
Contact Optimization session, you must populate some field in the PCT with a score for optimization. One way to populate the field is to complete the Score tab of the Optimize process. Other ways might include:
All flowcharts that participate in the same Contact Optimization session must populate the same score field in the PCT field you specify on the Scoring tab of your
Contact Optimization session. You can select only one column in your PCT to contain scores.
If you select Manually enter score matrix on the Scoring tab of your
Contact Optimization session, while you must submit scores through the Optimize process, the scores are ignored. The values in the score matrix are used instead.