Steps for upgrading from Campaign 8.5 or 8.6

Upgrading from Campaign 8.5.x or 8.6.x is considered an in-place upgrade. Be sure to install the new version into the same directory as your current installation. When you do so, Campaign detects that you are upgrading to a newer version.

Upgrading Campaign involves two main steps: You run the installer in upgrade mode, then you run the acUpgradeTool. The following table provides complete instructions.

You must upgrade Marketing Platform before you can upgrade Campaign.

Step	Description	See
1	Prerequisite: Understand the supported upgrade paths and prerequisites for all versions of Campaign and eMessage.	Upgrading Campaign
2	Export configuration settings.	Export configuration settings (optional)
3	Back up Campaign.	Back up Campaign
4	For eMessage only.	Stop the Response and Contact Tracker
5	Stop the Campaign listener and utilities, and undeploy Campaign.	Undeploy Campaign
6	For AIX® only.	Unload unused files from memory (AIX only)
7	Run the installer in upgrade mode.	Run the Campaign installer in upgrade mode
8	Redeploy Campaign in the web application server, then restart the Campaign listener.	Redeploy Campaign in the web application server
9	For eMessage only: Restart the Response and Contact Tracker	Restart the Response and Contact Tracker
10	Review and possibly modify the SQL upgrade script (for acUpgradeTool).	Review SQL upgrade script and modify, if necessary
11	Set environment variables for the upgrade tool (acUpgradeTool).	Set environment variables for Campaign 9.x
12	Gather information required to run the upgrade tool (acUpgradeTool).	Gather information required to run the upgrade tool
13	Run the Campaign 9.x upgrade tool (acUpgradeTool).	Run the Campaign 9.x upgrade tool

Export configuration settings (optional)

Back up Campaign

Stop the Response and Contact Tracker

Undeploy Campaign

Unload unused files from memory (AIX only)

Run the Campaign installer in upgrade mode

Redeploy Campaign in the web application server

Restart the Response and Contact Tracker

Review SQL upgrade script and modify, if necessary

Set environment variables for Campaign 9.x

Gather information required to run the upgrade tool

About the upgrade log

About upgrading partitions

Run the Campaign 9.x upgrade tool