Scheduling an eMessage upgrade
Upgrading eMessage requires stopping system components and taking interfaces offline. An upgrade also interferes with uploading and downloading data from IBM® EMM Hosted Services. To avoid issues, schedule the upgrade for a time when there is minimal demand on the system. For example:
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Avoid upgrading when marketing users need to update recipient lists and recipient data.
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Avoid upgrading when marketing users need to run standard mailings or mailings that require close monitoring.
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Do not upgrade your eMessage installation when scheduled mailings are configured to run.
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Schedule the upgrade to occur immediately after you upgrade IBM® Marketing Platform.
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Allow enough time to provide advance notice to all users about when you plan to begin the upgrade.
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