You define all of the target and control cells for your campaign and assign offers in the Target Cell Spreadsheet. Your TCS must contain all cell definitions for your entire campaign. Multiple flowcharts in a campaign can link to cells in the
TCS, but each
TCS row can only be linked to one flowchart cell. For example, you may have cells defined for wave one of a campaign that is delivered through email and different cells defined for wave two delivered through the call center. Wave one and wave two may be implemented in different flowcharts and the cells can share the same attribute values (for example, cell code) if they represent the same group of audience IDs in both flowcharts.
Each row must have values in the Cell Name and
Is Control Cell columns or the row will not save. If you do not provide a cell code, one is automatically generated when you publish the
TCS. If you provide a code, it must meet the cell code format requirements configured in
Campaign. If the
allowDuplicateCellCodes configuration parameter is set to
FALSE, cell codes must be unique within a flowchart. If you delete the cell code for a row in the
TCS and republish the
TCS,
Campaign creates a cell code for the row. Any existing link between that cell and a flowchart persists.
The TCS is an editable grid, so you enter data in it just as you would in any other editable grid. You can copy and paste
TCS rows.
If you delete a row that is linked to a flowchart cell and republish the TCS, any flowchart cell that is linked to that
TCS row becomes unlinked, although no data is lost. If that cell is input to a contact process (a Call List, Mail List, or Optimize process box), you must link the flowchart cell to another
TCS row before you can run the flowchart in production mode.