1.
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In a flowchart in Edit mode, ensure that your Response process is connected to one or more configured processes whose output cells will be used as input by the Response process.
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3.
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a.
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Select your source cell(s) from the Input drop-down list. The source cells originate from the mapped table in your data mart that holds your customer response information.
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If you are using a delimited flat file as input to the Response process, you must ensure that all data types in the input files are mapped appropriately, as this is not enforced by the Response process. Using a mismatched data type (for example, having a treatment code mapped as “numeric” when the UA_Treatment.TreatmentCode field is a “string” type) causes a database error on some databases (for example, system tables on DB2®).
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b.
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Select the date that you want to have associated with the records output by the Response process, using the Response Date drop-down list. By default, a value of "Today" is selected. You can also use derived fields to populate Response Date.
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c.
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Select the Response Type Code that you want to track. The response type codes are globally defined and available for all campaigns.
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4.
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a.
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Select the fields that you want to track from the Candidate Action Fields list, and move them to the Matched Offer/Treatment Fields list using the Add>> button, so that the appropriate fields to match are paired.
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b.
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c.
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If desired, re-order the fields in the Matched Offer/Treatment Fields list by selecting a field and clicking Up1 or Down1 to move it up or down in the list.
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5.
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6.
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7.
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