Retaining the platform_admin account
In a multi-partition environment, at least one user account with the PlatformAdminRole role in the Marketing Platform is required, to enable you to administer security for IBM® EMM users across all partitions.
The platform_admin account is pre-configured with the PlatformAdminRole role. The platform_admin account is a superuser that cannot be deleted or disabled through the Users functions in IBM® EMM. However, this account is subject to the password constraints of any other user. For example, if someone attempting to log in as platform_admin enters an incorrect password N times in a row (depending on the password rules in effect), the platform_admin account is disabled in the system. To restore this account you must take one of the following actions.
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If you have another user with the PlatformAdminRole role in the Marketing Platform, log in as that user and reset the platform_admin user’s password or create another account with the PlatformAdminRole role in the Marketing Platform.
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If you have only one user with the PlatformAdminRole role in the Marketing Platform (for example, platform_admin), and this user is disabled, you can create a new platform_admin account as described in The restoreAccess utility.
To avoid a situation where you must restore PlatformAdminRole access using the restoreAccess utility, it is a good practice to create more than one account with PlatformAdminRole privileges.
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