Configuring settings in Tivoli® for IBM® Contact Optimization
If you plan to schedule IBM® Contact Optimization sessions, you must configure an Access Control List (ACL) policy in Tivoli® as follows.
1.
Use Web Portal Manager to log in to the domain as a domain administrator.
2.
Click ACL > Create ACL, complete the Name and Description fields, and click Apply.
3.
Click ACL > List ACL, and from the Manage ACLs page, click the link for your ACL policy.
4.
From the ACL Properties page, click Create, and create two entries for your ACL, as follows.
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For the first entry, set the entry type to unauthenticated and grant Trx - Traverse, read, and execute permissions.
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For the second entry, set the entry type to Any-other and grant Trx - Traverse, read, and execute permissions.
5.
On the ACL Properties page of the ACL, on the Attach tab, attach the following as un-protected objects.
Use the complete path in Tivoli®, starting from WebSEAL. The context root is typically Campaign/optimize.
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WebSEAL junction/context root/ext_runOptimizeSession.do
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WebSEAL junction/context root/ext_optimizeSessionProgress.do
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WebSEAL junction/context root/ext_doLogout.do
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