Configuring SSL in Contact Optimization
Follow this procedure to configure SSL in Contact Optimization.
1.
Open the config.xml file found in the conf directory of your Contact Optimization installation directory in a text or XML editor.
2.
Set the value of unicaServerSSLFile to the full path of the PEM file you are using. (The file that IBM® provides, unicaclient.pem, is located in the security directory of your Contact Optimization installation.)
3.
Save and close the config.xml file.
4.
Set the value of the Campaign| unicaACOListener | useSSL configuration property to yes.
5.
If you are using the Contact Optimization command-line tool ACOOptAdmin, perform the following steps.
a.
Obtain the following.
*
A copy of the certificate file you created in Obtaining or creating certificates
*
The certificate password
b.
Place the certificate file in the JAVA_HOME/jre/lib/security directory, where JAVA_HOME is the Java directory specified in the ACOOptAdmin script.
c.
Use the keytool program to import the certificate into the cacerts file for your Java instance.
You can use the following example command as a guide.
keytool -import -trustcacerts -file name_of_your_certificate.cer -keystore cacerts
Enter the certificate password when prompted.
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