Configuring the Interaction Point Performance dashboard portlet

Interact has one IBM® Cognos® dashboard report: Interaction Point Summary. Because dashboard reports do not prompt users for query parameters, the channel ID of the interactive channel in the Interaction Point Performance report is a static value. By default, the channel ID for this report is set to 1. If the channel ID is not correct for your implementation, you can customize the report and change the channel ID in the report's filter expression.

To customize any of the IBM® Cognos® reports, you need IBM® Cognos® report authoring skills. For detailed documentation about creating and editing IBM® Cognos® BI reports, see the IBM® Cognos® BI documentation, especially IBM® Cognos® BI Report Studio Professional Authoring User Guide for the version of Cognos® you are using.

For information about the queries and data items in the Interaction Point Performance report, see the reference documentation provided in the Interact report package.

If you need to display a chart for more than one interactive channel in the Dashboard, make a copy of the Interaction Point Performance Dashboard and modify the channel ID. Then create a new dashboard portlet for the new report and add it to your dashboards.