1.
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Open the config.xml file found in the conf directory of your Contact Optimization installation directory in a text or XML editor.
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2.
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Set the value of unicaServerSSLFile to the full path of the PEM file you are using. (The file that IBM® provides, unicaclient.pem, is located in the security directory of your Contact Optimization installation.)
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3.
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4.
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5.
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If you are using the Contact Optimization command-line tool ACOOptAdmin, perform the following steps.
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b.
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Place the certificate file in the JAVA_HOME/jre/lib/security directory, where JAVA_HOME is the Java directory specified in the ACOOptAdmin script.
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c.
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