Upgrade roadmap
Use the upgrade roadmap to quickly find the information that you need for upgrading Contact Optimization.
You can use the following table to scan the tasks that must be completed for upgrading Contact Optimization:
Contact Optimization upgrade roadmap
Topic
Information
Upgrade overview
This chapter provides the following information:
*
How the installers work
*
Modes of installation
*
Contact Optimization documentation and help
Planning the Contact Optimization upgrade
This chapter provides the following information:
*
Prerequisites
*
Upgrade prerequisites for all IBM EMM products
*
Contact Optimization upgrade worksheet
Upgrading Contact Optimization
This chapter provides information about how to upgrade Contact Optimization.
Configuring Contact Optimization
This chapter provides the following information:
*
Creating and populating the Contact Optimization system tables manually
*
Registering Contact Optimization manually
*
Mapping tables for Contact Optimization
*
Verifying the Contact Optimization installation
Uninstalling Contact Optimization
This chapter provides information about how to uninstall Contact Optimization.
The configTool utility
This chapter provides information about how to use the configTool utility.
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