Planning the Contact Optimization upgrade
Upgrade your installation of Contact Optimization after understanding the guidelines that are specific to your current version of Contact Optimization.
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Versions of Contact Optimization previous to 9.x were named Optimize.
Use the following guidelines for upgrading Contact Optimization:
Contact Optimization upgrade scenarios
Source version
Upgrade path
Version 8.5.0 and earlier
Complete the following steps to upgrade Contact Optimization:
1.
Upgrade to Contact Optimization version 8.6.0.
2.
Perform an in-place upgrade from version 8.6.0 or later to the new version.
Version 8.6.0 and later
Perform an in-place upgrade over your current version of Contact Optimization.
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Contact Optimization and Campaign must be at the same version level. For example, you must upgrade Campaign to version 9.1.0 before you upgrade Contact Optimization to version 9.1.0.
Prerequisites
Upgrade prerequisites for all IBM EMM products
Contact Optimization upgrade worksheet
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