You can complete in-place upgrades for Contact Optimization 8.6.0 and later. An in-place upgrade is one where you overwrite your existing installation.
When prompted, select the Automatic database setup. If you select
Manual database setup, you must run the
Contact Optimization SQL scripts against the appropriate database to create and populate the
Contact Optimization system tables manually.
Saving the settings ensures that the session level advanced settings of the current Contact Optimization session are retained during the upgrade. If you do not save the advanced settings, the following properties might behave as if they are set to
False, even if they are set to
True: