Full path to the Contact Optimization installation directory

Full path to the Campaign installation directory. If Campaign is installed on a separate host, the CAMPAIGN_HOME directory must be mounted (UNIX™) or mapped as a network drive (Windows™) and the full path must be specified. Configure the directory to have execute permissions.

UNIX™ only- If using Oracle database, set to your Oracle lib directory. This value is normally $ORACLE_HOME/lib on 64-bit installations and $ORACLE_HOME/lib32 on 32-bit installations.

UNIX™ only. If using DB2® database, set to the path to your DB2® instance directory script.

If you have a Chinese, Japanese, or Korean (CJK) character in your user name, you must set the environment variable UNICA_ACSYSENCODING equal to UTF-8 so that the Contact Optimization session runs without errors.

You can set UNICA_ACSYSENCODING in the Contact Optimization listener file. The Contact Optimization listener file, ACOServer.bat (Windows™) or ACOServer.sh (UNIX™), is in the bin directory of your Contact Optimization installation.

ACOServer.bat - To set the variable for users with CJK characters in their user name, remove the comment to the line set UNICA_ACSYSENCODING=UTF-8. To configure the Contact Optimization listener for users without CJK characters in their user name, add a comment to the line set UNICA_ACSYSENCODING=UTF-8.

ACOServer.sh - To set the variable for users with CJK characters in their user name, remove the comments to the lines UNICA_ACSYSENCODING=UTF-8 and export UNICA_ACSYSENCODING. To configure the Contact Optimization listener for users without CJK characters in their user name, add comments to the lines set UNICA_ACSYSENCODING=UTF-8 and export UNICA_ACSYSENCODING.

You must stop and restart the Contact Optimization listener in a new command prompt for these changes to take effect.