Uninstalling Contact Optimization

Run the Contact Optimization uninstaller to uninstall Contact Optimization. When you run the Contact Optimization uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.

When you install IBM® EMM products, an uninstaller is included in the Uninstall_Product directory, where Product is the name of your IBM® product. On Windows™, an entry is also added to the Add or Remove Programs list in the Control Panel.

If you manually remove the files in your installation directory instead of running the uninstaller, the result might be an incomplete installation if you later reinstall an IBM® product in the same location. After uninstalling a product, its database is not removed. The uninstaller only removes default files that are created during installation. Any file that is created or generated after installation is not removed.

On UNIX™, the same user account that installed Contact Optimization must run the uninstaller.

Complete the following tasks to uninstall Contact Optimization:

Stop the Contact Optimization listener.

To drop the Contact Optimization tables from the system table database, run the aco_systab_drop.sql script in the ddl directory under your Contact Optimization installation. If the ddl directory exists in the product installation directory, run the scripts that are provided in the ddl directory to drop tables from the system table database.

Complete one of the following steps to uninstall Contact Optimization:

Double-click the Contact Optimization uninstaller that exists in the Uninstall_Product directory. The uninstaller runs in the mode in which you installed Contact Optimization.

In a command-line window, navigate to the directory where the uninstaller exists, and run the following command to uninstall Contact Optimization by using the console mode:

Uninstall_Product -i console

In a command-line window, navigate to the directory where the uninstaller exists, and run the following command to uninstall Contact Optimization by using the silent mode:

Uninstall_Product -i silent

When you uninstall Contact Optimization by using the silent mode, the uninstallation process does not present any dialogs for user interaction.

If you do not specify an option for uninstalling Contact Optimization, the Contact Optimization uninstaller runs in the mode in which Contact Optimization is installed.