Installation roadmap
Use the installation roadmap to quickly find the information that you need for installing Contact Optimization.
You can use the following table to scan the tasks that must be completed for installing Contact Optimization:
Contact Optimization installation roadmap
Topic
Information
Installation overview
This chapter provides the following information:
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How the installers work
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Modes of installation
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Contact Optimization documentation and help
Planning the Contact Optimization installation
This chapter provides the following information:
*
Prerequisites
*
Contact Optimization installation worksheet
*
Installation order for IBM EMM products
Installing Contact Optimization
This chapter provides the following information:
*
Installing Contact Optimization by using the GUI mode
*
Installing Contact Optimization by using the console mode
*
Installing Contact Optimization silently
Configuring Contact Optimization
This chapter provides the following information:
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Creating and populating the Contact Optimization system tables manually
*
Registering Contact Optimization manually
*
Setting the Contact Optimization configuration properties manually
*
Configuring the ACOOptAdmin tool
*
Configuring Contact Optimization for Chinese, Japanese, or Korean users
*
Starting the Contact Optimization server
*
Mapping tables for Contact Optimization
*
Verifying the Contact Optimization installation
Configuring multiple partitions for Contact Optimization
This chapter provides the following information:
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How multiple partitions work
*
Setting up multiple partitions for Contact Optimization
*
Configuring ACOServer for multiple partitions
Uninstalling Contact Optimization
This chapter provides information about how to uninstall Contact Optimization.
The configTool utility
This chapter provides information about how to use the configTool utility.
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