Contact Optimization documentation and help
Contact Optimization provides documentation and help for users, administrators, and developers.
Use the following table to get information about how to get started with Contact Optimization:
Get up and running
Task
Documentation
View a list of new features, known issues, and workarounds
IBM® Contact Optimization Release Notes
Learn about the structure of the Contact Optimization database
Contact Optimization System Tables and Data Dictionary
Install or upgrade Contact Optimization
One of the following guides:
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IBM® Contact Optimization Installation Guide
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IBM® Contact Optimization Upgrade Guide
Use the following table to get information about how to configure and use Contact Optimization:
Configure and use Contact Optimization
Task
Documentation
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Create Contact Optimization sessions
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Configure the Contact Optimization process
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Use optimized contacts in marketing campaigns
IBM® Contact Optimization User's Guide
Use the following table to get information about how to get help if you face issues when you use Contact Optimization:
Get help
Task
Instructions
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Troubleshoot Contact Optimization installation errors
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Troubleshoot Contact Optimization session errors
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Improve Contact Optimization performance
IBM® Contact Optimization Troubleshooting Guide
Open online help
1.
Choose Help > Help for this page to open a context-sensitive help topic.
2.
Click the Show Navigation icon in the help window to display the full help.
Obtain PDFs
Use either of the following methods:
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Choose Help > Product Documentation to access Contact Optimization PDFs.
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Choose Help > All IBM EMM Suite Documentation to access all available documentation.
Get support
Go to http://www.ibm.com/support to access the IBM® Support Portal.
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