Installing Contact Optimization

Download the following installation files.

Place all of the files in the same directory. This step is an installation requirement.

The IBM® installer

The Contact Optimization installer

Setting permissions on UNIX™ type systems

On UNIX™ type systems, ensure that the installation files have full execute permissions (rwxr-xr-x).

Choosing the right installer file

The IBM® Contact Optimization installation files are named according to the version of the product and the operating system with which they are meant to be used. The exception is UNIX™ files intended to be run in console mode, which are not operating system-specific. For UNIX™, different files are used depending on whether the installation mode is X Window System or console. For example:

Windows™ - GUI and console mode - IBM_ContactOptimization_N.N.N.N_win64.exe is version N.N.N.N and is intended for installation on the Windows™ 64-bit operating system.

UNIX™ - X Window System mode - IBM_ContactOptimization_N.N.N.N_solaris64.bin is version N.N.N.N and is intended for installation on the Solaris 64-bit operating system.

UNIX™ - console mode - IBM_EMM_Installer_N.N.N.N.sh is version N.N.N.N and is intended for installation on all UNIX™ operating systems.