Configure Contact Optimization for Chinese, Japanese, or Korean users

If you are going to use Contact Optimization with user names which contain Chinese, Japanese, or Korean characters, you must configure the Contact Optimization server.

1.	Open the Contact Optimization server file (ACOserver) located in the bin directory under your Contact Optimization installation directory for editing.

2.	Remove the comment to set the environment variable UNICA_ACSYSENCODING equal to UTF-8.

Windows™: Remove @rem before the following line in ACOserver.bat:

@rem set UNICA_ACSYSENCODING=UTF-8

UNIX™: Remove # before the following lines in ACOserver.sh:

#UNICA_ACSYSENCODING=UTF-8
#export UNICA_ACSYSENCODING

3.	Save and close the file.

4.	Restart the Contact Optimization server in a new console window if it is running.