Step: Obtain required information

Obtain the following information before you start to install Contact Optimization. You use this information as you complete the installation wizard.

JDBC driver on the Contact Optimization system

Obtain the JDBC driver class path on the system where you are installing Contact Optimization. This path must include the name of the JAR file.

Marketing Platform information

The installation wizards for each IBM® EMM product must be able to communicate with the Marketing Platform system table database, to register the product.

Each time you run the installer in a new location, you must enter the following database connection information for the Marketing Platform system table database.

User name and password for the database account.

JDBC connection URL to the Marketing Platform database. The installer provides the connection URL based on the values you provide, however, confirm the URL is correct.

For example, for SQL Server, the JDBC connection URL takes the following format:

jdbc:sqlserver://your_db_host:your_db_port;databaseName=your_db_name

You obtained this information when you created the database or schema.

Campaign information

The installation wizard for Contact Optimization needs to communicate with your Campaign system table database to create the Contact Optimization tables. You must collect the following information about your Campaign installation to enable the installer to set up Contact Optimization database tables and properly configure Contact Optimization.

Whether your Campaign database is configured for Unicode.

Campaign database type.

If your database type is IBM® DB2® and installed on a UNIX™ system, you also need to supply the DB2® instance path.

If your database type is Oracle, you also need to supply the Oracle home directory.

Campaign database host name.

Campaign database port.

Campaign database name.

User name and password for the Campaign database account.

JDBC connection URL to the Campaign database. The installer provides the connection URL based on the values you provide, however, confirm the URL is correct.

For example, for SQL Server, the JDBC connection URL takes the following format:

jdbc:sqlserver://your_db_host:your_db_port;databaseName=your_db_name

The name of the system on which the Campaign web application server is installed.

The port on which the Campaign application server listens. If you plan to implement SSL, obtain the SSL port.

The network domain for your deployment system. For example, mycompany.com.

The path to CAMPAIGN_HOME.

If you are installing Contact Optimization and Campaign on separate systems, you must mount the Campaign directory for your Campaign installation as a network drive on the system that hosts Contact Optimization. The svrstop utility located in the bin directory must have execute permissions on the Contact Optimization host. Define CAMPAIGN_HOME using the fully qualified path to your Campaign installation directory.

Information required to install all IBM EMM products

Contact Optimization Utilities Settings reference