Contact Optimization upgrade scenarios

Follow these guidelines for upgrading to the latest version of Contact Optimization.

Source version

Upgrade path

Version 8.6.0 and later

Perform an in-place upgrade installation over your current version of Contact Optimization.

Follow the instructions in Upgrading from Contact Optimization versions 8.5.0 and later

Contact Optimization and Campaign must be at the same version level. For example, you must upgrade Campaign to version 9.0.0 before you upgrade Contact Optimization to version 9.0.0.

There is no upgrade path from Contact Optimization versions previous to 8.5.0. If you must upgrade from a previous version of Contact Optimization, you must first upgrade to version 8.5.0 or 8.6.0, and then upgrade to version 9.0.0.