Select optimized contacts
To bring the optimized contacts into Campaign, you must create a flowchart with an Extract process. An Extract process is the only way to retrieve optimized contact transactions back from a Contact Optimization session.
Use the Extract process to perform the following actions:
*
*
*
You cannot substitute the Extract process with another data manipulation process such as the Select or Audience process. The Extract process allows you to retrieve only those optimized transactions that are needed from Contact Optimization that you submitted into the Contact Optimization session. These transactions are typically scoped by campaign, flowchart, and Optimize process, and possibly by other criteria such as channel or date. Another data manipulation process would retrieve by Audience IDs, incorrectly including optimized transactions that have nothing to do with a particular campaign. That is, surviving contact transactions to the same individuals submitted by another campaign.
For general information about configuring the Extract process, see the IBM® Campaign User’s Guide.
To select the package that contains the optimized contacts
To retrieve optimized contacts by a PCT or OCT field