To manually enter scores using the score matrix
If you are not supplying scores from the Optimize process or a column in your PCT, complete the score matrix.
1.
Navigate to the Scoring tab of your
Contact Optimization
session.
2.
Click
Edit Scores
.
The Scoring Method page displays.
3.
Click
Manually enter score matrix
.
The score matrix displays.
4.
Click the cell in which you want to enter a score and enter a value for the cell.
Contact Optimization
automatically inserts or calculates a value for a cell that you leave empty.
5.
Repeat this step for every cell for which you want to add a score.
6.
Click
Save Changes
.
The Scoring tab displays. This tab shows the scoring method and the score matrix with the values you entered, and values that
Contact Optimization
automatically computed.
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